Privacy Policy

Who we are

This website is run by the Shimen Citrus Global Operations Center, based in Shimen County, Changde, Hunan, China. Should you have any questions about privacy, please contact us at info@shimencitrus.com.

Information we collect

Details you give us: your name, organisation, country or region, email address, telephone or WhatsApp number, the varieties and quantities you are seeking, along with the message submitted through our forms.

Details gathered automatically: routine server logs, including IP address, browser and device type, pages viewed and the referring page. Your approximate country may be used to preselect a language; you are free to change it at any time.

How we use information

We rely on your information to respond to enquiries, prepare quotations and samples, arrange export paperwork, and enhance the content and performance of this website. We never sell personal information.

Cookies and local storage

This website keeps your language preference in your browser's local storage. We do not employ advertising cookies or cross-site tracking cookies.

Sharing and retention

We disclose information only to service providers who assist us in handling your request, for instance logistics, inspection or certification partners, and solely to the extent required. Enquiry records are retained only as long as needed for business follow-up and legal obligations, after which they are deleted.

Your rights

You may ask to see, correct or delete the personal information you have sent us by writing to info@shimencitrus.com. We will reply within a reasonable period.